FAQ's

Purchases made in department store concessions should be returned or exchanged in accordance with the department store's own returns policy.

No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase.

At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online or in standalone stores that trades in the same currency.

We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.