Popular Questions
What is your holiday return policy?
Purchases made in department store concessions should be returned or exchanged in accordance with the department store's own returns policy.
Can I return my store purchase to the distribution center?
No, we are currently unable to facilitate store returns to our distribution centre. For more information on how to return your online order or store purchase.
Do you offer a price adjustment?
At the time of your request to price match, the exact style, colour and size of your item must be in stock and available for purchase at a reduced price online or in standalone stores that trades in the same currency.
I have an issue with a delivery, what can I do?
We work with our shipping partners to ensure that our customers have a positive experience. However, sometimes an error can occur especially during our busiest periods. Please see the below FAQs to help troubleshoot delivery and return issues. We take lost and damaged parcels seriously, understand it can be a frustrating experience, and will support our customers with delivery or returns issues in line with our Terms & Conditions.
General
Delivery
Free Delivery on orders over $150 & on Returns
Returns
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Products & Stock
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Our Story
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.